Information collected

We collect information that can identify you personally — such as your name, mailing address, telephone number, email address, credit card information, and the like (“personal data”) — only when it is voluntarily provided to us by you, or by a third party (such as a travel agency) on your behalf. We collect personal data when it is provided through forms on our websites, mobile applications, over the phone, through physical mail or e-mail, or in person.

This website does not collect, save or store any personal data from you while you simply browse it, unless you voluntarily and intentionally provide it (for example, by making an online booking or requesting further information).

Our servers automatically collect certain technical, non-personal information when you use our websites or mobile applications (“usage data”). Technical data may include your browser type, operating system, page views and clicks, IP address, unique device ID, and referral URLs.

Use of information

We use your personal data to fulfil the purpose for which it was provided, or as otherwise set forth in this policy. For example, we may use your personal data as necessary to:

process your reservation request and payment;
enrol you in the Timilo Boutique loyalty programme;
contact you about your reservation;
make requested changes to your reservation or user account;
provide you with a personalised experience on our websites;
respond to your inquiries and other communications;
register you to receive newsletters or other information you’ve expressed an interest in; and
comply with legal requirements.

You may opt out of receiving any promotional or marketing emails at any time by contacting us directly, or by following the “opt out” or “unsubscribe” links in such emails. We may, however, continue to contact you with relevant information about your past or upcoming reservations with us. We may use the usage data we collect for any reason we deem appropriate, including to improve, maintain, and operate our websites and services.

Sharing of information

We will not sell any of your personal data to any outside organisation. We only disclose your personal data to third parties as reasonably necessary to carry out the permitted uses described in the “Use of information” section of this policy. For example, we may share personal data with:

our payment processors, technical and customer-support contractors, and other service providers who are required to keep the personal data confidential and are prohibited from using it other than to carry out their services on our behalf;
our successors in the event of a sale, merger, acquisition, or similar transaction affecting the relevant portion of our business; and
legal and governmental authorities or other third parties, to the extent required to comply with a legal order or applicable law.

Security of personal data

Timilo Boutique is committed to the security of your personal data. We use commercially reasonable technical measures to protect personal data in our possession, and our website uses secure socket layer (SSL) encryption technology to help protect the privacy of credit card information, name, address, email and other sensitive information you provide to us.

Cookies and profiles

Timilo Boutique and our third-party marketing partners may use cookies, invisible pixels, local shared objects (i.e. persistent cookies) and web beacons to obtain information about visitors to our websites and mobile applications. Cookies are small text files placed on a computer or mobile device when you visit a website or use an app. We use cookies to personalise content presented to you, retain information such as dates and room selection as you proceed through the reservation process, allow you to sign in more easily, and track responses to our ads.

You can set your computer to warn you each time a cookie is sent, or turn off all cookies (except Flash cookies) through your browser. Check your browser’s Help menu or your device settings to find out how. Some mobile devices store cookies in areas that are app-specific and cannot be controlled by browser settings; check your app settings to manage or delete these. If you do not accept cookies, some features, services or activities on our websites or apps may be adversely affected, and you may be unable to perform certain transactions, use certain functionality, or access certain content. The choice to accept or deny a cookie is different from your choice to accept or deny email messages.

We also serve ads through third-party advertising technology. In the course of serving our advertisements, unique third-party persistent cookies, clear gifs or beacon gifs may be placed on your device to help manage our online advertising, recognise when a device visits our websites, learn which ads bring users to our websites, and track whether a reservation is made. The information collected through this technology is not personally identifiable, but is used to create an anonymous profile that allows the ad-serving provider to serve ads targeted toward you and your interests across the ad-serving network. Our third-party marketing partners may then pool this anonymous information with other sources, which may include your name and mailing address, for purposes of sending you direct mail or a catalogue. Our websites do not currently respond to “Do Not Track” signals that may be sent by your device or browser.

Links to third-party websites

Please be aware that third-party websites available through links on our websites each have separate privacy and data-collection practices. We have no control, responsibility or liability for these third-party websites or their applicable policies or content. Timilo Boutique cannot ensure or warrant the security of any information you disclose on third-party sites.

Data controller. We are typically the data controller, as that term is used in applicable European privacy laws, for any personal data that we collect from you. However, when we collect personal data about you from a third party (e.g. travel agencies), the third party may be the data collector for such data and we may be the data processor. If we are acting as the data processor, we will only process the relevant personal data as requested by the data controller.

Retention. We may retain your personal data for so long as we can reasonably foresee that the data may be required in connection with our relationship with you (for example, to address inquiries regarding past or future reservations, or so long as you maintain a user account with us), or as required by law.

Access, correction, deletion. You may access and correct your personal data that we process, except where the burden of providing such access would be disproportionate to the risks to your privacy, or where the rights of other persons would be violated. You may also request erasure of your personal data in certain circumstances. To request access to, correction of, or erasure of your personal data, please contact us as set out below. In cases where we are not the data controller, we may need to refer you or your request to the applicable data controller instead.

Children’s policy

Our websites and services are not intended for children, and we do not knowingly solicit or collect personal data from children. If we are notified or discover that a child under the age of 13 has submitted personal data to us, we will take reasonable steps to delete the information.

Changes to this policy

We may update this policy from time to time. We will always post the then-current version of this policy on our websites and will indicate at the top of the policy the date on which the latest version took effect. Please review this policy from time to time to stay updated on our privacy practices.

Contact us

For any question about this policy or your personal data, write to gm@timiloboutique.com or call +91 85329 58233. Timilo Boutique, Changprong, Above Choepelling Public School, Timilo, Tawang, Arunachal Pradesh 790104, India.